Mercedes-Benz of Carlsbad

FAQ

Anmeldelser

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  Efferem Sanchez

  NEVER AGAIN. I purchased TWO Mercedes from this dealership one year ago from Vas Chohan. I just spoke to him on issues and questions I had as it related to the entertainment info system...His responses to me are making me write this review! I will NEVER purchase another vehicle again from this place. He had the nerve to tell me, "I didn't force you to buy the car." Are you serious? I have legitimate questions and you go there? Then he said, "you came in for that vehicle, you should have known the options." I guess that is true...another way to say that would be 'don't rely on a Hoehn salesman to assist you because they will not help you and you should know everything before stepping on the Hoehn Lot'! What a slimy used car salesman...selling Mercedes? Then tells me sarcastically, "Cheerio" as he gets off the phone with me. LOL, that was kind of funny. When he's trying to close the sale, he was nowhere near such an a-hole...but this must be how it is at Hoehn? Provide terrible service after you get the sale. Thanks Vas.

  27-08-2023
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  Anton Krapivko

  Lies and tricks experience CPO Mercedes EQS450 supposed to be picked up on last Saturday morning. Talking with Reed over the phone she assured that this is absolutely gorgeous almost new EQS in a great condition. Saturday morning I got my cashiers check ready and headed from LA to the dealer to get the car. Now it’s time to start count lies & tricks: 1. It turned out that front bumper was completely scratched underneath including bent underneath cover. Additionally there was a dent on rear bumper that has be repainted and scratched rim. Conclusion: I would never ever consider buying the car knowing all of these damages. 2. After a long conversation we eventually agreed on a deal by decreasing the price and started document process. During the process I was told that we have to run some sort of Identity check. All right I agreed in that. Conclusion: Why? This is a cash deal. 3. Then I was told that since today is Saturday they cannot clear my cashiers check and requested to fill up a credit application but assured me it will stay in house and this is only for internal purpose. If there is any issue with my check then they will process the loan deal. I signed up the app but eventually they run a hard query. Conclusion: I never gave my permission to run a hard query. If you know that you won’t be able to clear the check why you did not say that is advance? I could also come on Monday and pick up the car. 4. Singing the last few document I found that they wanted to trick me again by instead of providing a discount from then price we agreed on they added a discount to the price they had on a website. Conclusion: Martin had such a high expectation that I won’t check it but I actually did. Question: Martin how can you fell asleep when you fool people like that? 5. After another conversation I was told that they won’t change the price and this is the lowest we can go. So I left. 6. As always, instead of giving me that discount they thought I won’t leave and decided to wait when I get back or call them back, but I didn’t. Sunday morning I started looking for EQS in other dealerships and of course got a call from Reed. This time she was ready to give me that tricky discount and also order Uber from LA for me. Question: Why don’t you just get it resolved yesterday? I spent my and friend of mine entire Saturday not to mentions gas etc… When I spoke over the phone with Rich from financial department next day he actually stated that: I did not know that Martin and Reed said you won’t get a hard query. This is the way it works. So as always nobody cares, they just need to get this car gone. Eventually I got super lucky and bought EQS from Mercedes DTLA which is just 5 minutes from my place. Got a way better deal with twice less miles and higher MSRP. In addition to this, Reed stated: “the two years of free maintenance and the free charging it’s not transferable by Mercedes-Benz of North America. I’m sorry to say”. By some reason Mercedes-Benz of North America is different at MB DTLA and I got free maintenance and the free charging on my CPO EQS. Interesting right? Also I finish the deal at MB DTLA in lesss than one hour without any identity check and credit score check. Smooth and fast. Dear management, would you please revert my hard query as I never gave my permissions to run a credit check. This will be also reported to BBB and hopefully they proceed with appropriate actions. For everyone who read this: please be aware of such tricks and check each and every document very carefully.

  27-08-2023
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  Karliant Karliant

  Worse customer service! The wanted me to wait 3 days to make a recalls of a car I bought in Mercedes’ Benz

  17-08-2023
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  Daniel Campos

  Great Car! Great Dealership! Great people to do business with. Especially my dealer Elwy. Very professional and great customer service with in getting my c300. If I ever want to get another car in the future I’m most definitely coming back here to talk to my boy Elwy!

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  Ben Zuehlsdorf

  I've had two poor experiences with MB of Carlsbad trying to get my 2022 Sprinter serviced. In both cases they didn't even try to honestly look into the issues once they saw my van was upfitted by a conversion company. Instead, they chose to point the finger back at the upfitter. Not believing the two issues I experienced were the upfitter's fault I took the van to MB of El Cajon for a second opinion. And low and behold these were issues this service team was willing to take ownership on quickly and professionally. If you have a Sprinter with after-market parts and/or a conversion I would highly recommend not dealing with MB of Carlsbad.

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  eddie khoury

  ? Kem Ujiiye and the supporting team at MB Carlsbad. Prompt, precise, and people oriented service. Highly recommended!

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  Ken Joseph

  Bad didn't fix the problem and I paid 2300 never going there again

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  Louise Toth

  My light for the coolant went on . I took it for service. They said it had leaked into the transmission and would be 10,000 to fix . I’m wrote to the ceo of the company. They would not do anything. I would never buy a Mercedes again. My Lexus net had anything problems. Louise Toth

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  Alan g

  Absolutely horrible experience with an associate, I believe his name was Elway. I just bought a Mercedes and all I wanted to do was remove the previous owner in order to use the Mercedes me app. I was directed by customer service to go to an authorized dealer to define the vehicle. I walk in to the Carlsbad location and I’m greeted by this associate. He treated me like dirt, like I didn’t belong and I should not be there. He starts complaining saying customer service gave me the wrong information and I need to get their name and report them. I ask him if there is anything he can do to help and he repeatedly says no in the rudest manner and I need to call customer service and find out who told me to go to the dealership, and to report them. I had all the info needed to define the vehicle and he just refused to help me. Right after that, I call customer service and they fixed the issue within 2 minutes and advised me that any dealership could have fixed this issue. I’m a 34 year old black male w a black Mercedes and I just pray that race wasn’t the reason I was treated so awfully. Thank you to the girl who fixed this issue so promptly, which help smooth over such a bad experience

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  Saleh Al Talha

  I have a bad experience in finalize the purchase with Hoehn Motors. I paid for a car on 13th March. Today is 28th and I still did not get the title. The sales manager, Vas seems good in communication but he never speeds up. My issue is that I want to ship the car abroad and the cut-off to bring the car with title is on April 4th. If we don’t get the title before 4th of April, we will wait for another month to ship it because of the slow in processing the purchase by Hoehn Motors.