Mercedes-Benz of Valencia

FAQ

Anmeldelser

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  Vitaliya Trotsenko

  I was searching for a car for a long time. I want to say by far Mercedes of Valencia had the best service. I want to say thank you to the salesman Zain. He went above and beyond and made my experience of buying a car unforgettable! Huge thanks for all the team of MBZ Valencia!

  11-09-2023
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  Breynne Quarles

  This is by far the worst service my boyfriend has ever received. He initially brought his car in because the ambient lighting on the drivers seat had split away from his chair. So Mercedes “repaired it,” however, once home we realized that the ambient lighting on not only the drivers seat was no longer working but also on the passenger’s side. So, we took the car back to them and explained the issue. They told us it will take 2-3 days to figure out what was wrong. 4 days later they told us they haven’t even looked at his car. And during those 4 days they left out his 2023 AMG Mercedes in the sun. Needless to say we will not be going back to them!

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  M McG

  I was disappointed that I had to wait even with an appointment all day. The service advisor (Jeremy) never responded to my text asking for updates after saying he would and at 5pm told me that they never even looked at my vehicle. They stated that the parts were not available but I checked with the parts department and they verified that most were in stock. The bathroom was dirty limited tp no paper towels and a moldy sink. No beans in coffee in machine. Service advisor was not responsive on updates.

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  Kevin Garapetian

  Do not go to this dealership for anything, don’t buy a car from them because they will not provide service, don’t schedule a service with them because they make an appointment then hours left to your appointment they call and cancel my appointment by telling me we can’t give you a loner for more than 1 day, but when I made the appointment 2 weeks ago, they knew what was going on with the car, so this Mike called me who claims to me director of operations cancel my appointment without giving me other options, I waited 2 weeks for this appointment. I bought a 100k car and this is how I get treated. Do not do any business with this dealership at all. if their director of operations whose name is Mike, and he is uneducated, unprofessional, and clueless of business or customer service then i think no one needs to do any business with this dealership. Trust me will regret beg time and its not worth your time and nerves to waist on this dealership and employees. Dealing with them You will only get frustrated and angry.

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  Dave Miller

  27-08-2023
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  Henry Eakle

  Worse Mercedes Benz dealer I have every seen. Tried to sell my girlfriend a tire saying there was a screw in it. The screw was sitting in the tread and not in the tire. They had NO customer waiting area and no loaner cars. Her car was in for normal service so they said no loaner for a 2 hour service, they called an Uber. 4 hours later they called and said the car was ready. Made her wait outside for 2 hours once she arrived to get her car. Service manager was rude and condesending the entire time. Trying to RIP OFF women to pad the pocket book - way to go Mercedes Valencia. DO NOT go to this dealer for anything

  17-08-2023
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  arin abedyan

  they called me that the loaner is ready and i can take my car to this dealer for service, I drove 30 miles from west hills to valencia, once I get there they check the car and did all paper work even for loaner after 45 min being there cashier told me to wait for my loaner, after 5 min the service guy cane out telling me that I don't have loaner now and the car they are going to give u its reserved,wasting more than 2 hours of my time end coming back with my car, other issue i got hit and run and I asked for collision images then they said that you should have USB on car and also purchase on app to get that service activated, you have the equipment but is not activated, my question to them was? I came to demo and no one inform me those information, the sales told me that sorry it was miscommunications and i explained to him your miscommunication cost me thousands of dollars, I don't even recommend this dealer for service.

  17-08-2023
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  TV DANCE

  Unwillingness to help at the drive-up to look at a burned out headlight. Was told by parts that they could look at it. Tell me which one I needed then I could buy that parts but they wouldn’t even do that. I don’t recommend taking your car to Mercedes Valencia.

  17-08-2023
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  Sally Reason

  I would give a 0 but that is not available. Poor poor customer service and run around but basically refuse to provide a loaner vehicle when planning to keep the vehicle most of the day

  17-08-2023
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  Soly Ght

  High price deal Unprofessional seller that doesn’t have enough information about the car’s options and made me buy car with different options that I need and just say sorry after that. Check another dealer before make decision. I was there for one recall with appointment but they didn’t do anything and say your car’s recall is not important. It’s fine

  17-08-2023