Mercedes-Benz of West Covina

FAQ

Anmeldelser

• 

  Greta T

  I’ve been waiting for 3 hours for a loaner, which on the phone they promised to have it ready once I arrive in the dealership. After 3 hours It turned out any of the loaner car was never there. I would HAVE TO PAY for extra $20 per day for a electronic car that was against my will otherwise I’d be getting no car unlike what they promised initially . avoid this place unless you want your plan to be ruined :)

• 

  Junchen Zhou

  Kiki Huang is a great sales person that helps me getting my new benz. She is super reliable, patient, and very helpful to help me get a good rate and everything. Super recommended her!

• 

  N McDonough

  9/1/2023 Denise did a great job following up with me but we were too far apart on the out the door. I disagreed on market value with transmission overdue which I would have to address. Additionally the car showed a little more wear than I was comfortable with. Options were good but a little short of I wanted. Not a bar car per se but I was not enamored. Better than most dealers. PREVIOUS: I can't speak to other reviews but they have certainly made an effort to earn my business and furnish the documents I've requested. I'll see if the car is in the condition when I visit them later in the week.

  03-09-2023
• 

  Sat Lee

  Boris helped me buy a Mercedes Benz. The paperwork was a bit difficult, but he tried to help me buy a car that I like! He is very enthusiastic and fun. Everyone who comes here can contact him for support Jevin Tai also helps me with interest rate reduction, he is very friendly, enthusiastic and cheerful. Really thank you guys so much

  03-09-2023
• 

  Josh Cleveland

  Just leased an SL55 with Zaira. If you go, I highly recommend asking for her. She was extremely knowledgeable about the car, going over every detail on the test drive. She went to bat for me to get me a deal that no other dealership could offer me. The leasing process was quick, easy, and seamless. This is probably my 13th car buying experience and has been hands down the best and easiest so far. 10 out of 10.

  03-09-2023
• 

  Angel Shen

  I hope I could give negative. Mercedes Benz is always the go to car brand for my family, we don’t even consider other car brands. This dealership screwed all our good impression for this car brand. We bought our first Mercedes Benz at Penske (who was here before) and the experience was awesome! We sold this car at this dealership (envision) and We lease a new car from them and it was a nightmare getting the deal. It was a torture talking to the sales person here, they are trying all their tricks on you and you feel like you are forced to make the decision you don’t want. When our lease for the current car is almost up, they reached out to us again in a very suffocating manner. They called you during phone calls and keep calling you after you hang them up. They also try to trick you to go over to talk to them (kidnapped by them in person) so they can sell you, regardless of your plan or schedule. Super inconsiderate of other people’s time. This dealership’s salesman has totally forced us to turn in our car to the other Mercedes Benz dealership (because we never ever want to meet in person with them) and switch to another brand.

  27-08-2023
• 

  Sylvester Bell

  Working with Ziara Gutierrez was such a pleasure. I felt she had my best interest in mind. I never felt pressure to make a quick decision. I was able to close the deal in1 day and had my brand new 2023 Mercedes delivered in 4 days. This was the fastest and easiest car purchase in my life. I had a very wonderful experience working with her, she went above and beyond to secure the car I was seeking to purchase. Thanks for making my experience an easy and effortless process. I will definitely seek you and your dealership out on any new present and future of purchasing another Mercedes. 5 stars !

  27-08-2023
• 

  S A

  This dealership nightmare because I purchased my vehicle two week ago and I needed to know about warranty and some questions but every time I called they said I need talk with finance department and this department never answer the call I called at least 20 times within two weeks but never answer so it’s worst service so never recommend for anyone

  27-08-2023
• 

  GEO SARABIA

  Me and my husband just bought a Mercedez GLB 250 .. Zaira Gutierrez is the one that helped us. Not only was she a sweet heart , but she helped us get a good deal.. She is very professional, very attentive and she was very kind to my children.. The whole time we were she gave us snacks for my kids. She is simply amazing and made us have a great experience as we were waiting for the deal to be done. Thank you so much Zaira me and my family appreciate all your help ???? I totally recommend her ☺️

  27-08-2023
• 

  Sebastian Moradi

  THE ABSOLUTE WORST CAR DEALERSHIP.... READ. Do not, and I mean do not buy a car from here. I purchased my third S Class from the dealership. From the beginning, it was absolutely awful. I purchased this car back in September 2022. The car gave me nothing but issues. Finally, Mercedes Benz stepped in and took the car in as a Lemon Buyback. I purchased from this dealership, the pre paid maintenance service and other items. By law I am supposed to get full reimbursement. I spoke to the finance manager Cong Lin over 3 months ago. I have called numerous times, and I have been ignored. I left dozens of messages which I have documented. I have dozens of emails that I have documented. No one has ever tried to resolve my issue. This is absolutely unacceptable. They defraud their customers. When it comes to customers needing to pay a check, they will harass you. But when it comes to the client, they will completely ignore you. I will go to the DMV. I will go to Mercedes Benz directly. And I have already contacted my attorney to take them to court.

  20-08-2023