Brunsfield
Brunsfield is a leading property management company based in London, England. They specialize in real estate and housing services, providing top-notch management solutions to clients across the United Kingdom. With a focus on customer satisfaction and attention to detail, Brunsfield is committed to delivering exceptional results for their clients. Whether you're a homeowner, landlord, or property investor, Brunsfield has the expertise and experience to meet your needs and exceed your expectations. Contact them today to learn more about their services and how they can help you achieve your property management goals.
Introduction to Brunsfield
Brunsfield is a property management company based in London, England. Founded in 2001, the company has established itself as a leader in the real estate and housing industry. Brunsfield takes pride in providing exceptional services to its clients, ensuring their properties are well-maintained and managed efficiently. What sets Brunsfield apart from other property management companies is its commitment to customer satisfaction and attention to detail.Services & Products
Brunsfield offers a range of services to its clients, including property management, rental management, and maintenance services. The company also assists clients in buying and selling properties and offers property valuation services. Brunsfield's team of experienced professionals ensures that each client's needs are met with personalized services.Location
Brunsfield is located in the heart of London, on Bingham Place in the W1U 5AY area. The area is bustling with commercial and residential properties, making it a perfect location for a property management company. Clients can expect to find a mix of restaurants, cafes, and shops in the area. The closest public transportation options to the company are the Marylebone Station, the Baker Street Underground Station, and the Edgware Road Underground Station, all of which are within a mile of the company.Benefits
Clients should choose Brunsfield because of its commitment to excellence and customer satisfaction. The company's team of professionals have extensive knowledge of the real estate and housing industry, ensuring that clients receive the best possible services. Brunsfield also offers personalized services to each client, ensuring their specific needs are met.Good to know
Clients should be aware that Brunsfield has strict policies in place to ensure the safety and security of their properties. The company also has a 24/7 emergency line that clients can call in case of any urgent issues.Reviews
Customers have praised Brunsfield for its exceptional services and attention to detail. Clients appreciate the company's personalized services and responsiveness to their needs. Many clients have also commended the company's team of professionals for their knowledge and expertise in the industry.Amenities
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24-hour security -
on-site maintenance
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online payment system
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pet-friendly
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lease renewal option
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parking
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storage
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fitness center
FAQ
What types of properties do you manage?
We manage a variety of properties including residential homes, apartments, and commercial buildings.How do you handle maintenance requests and repairs?
Tenants can submit maintenance requests through our online portal or by contacting our office directly. We have a team of trusted contractors who handle repairs promptly and efficiently.What is your fee structure for property management services?
Our fee structure is based on a percentage of the monthly rental income for the property. We can provide a detailed breakdown of our fees upon request.How do you screen and select tenants?
We have a thorough screening process that includes a credit check, employment verification, and rental history verification. We also require references from previous landlords.What is your process for handling late rent payments or evictions?
We have a strict policy regarding rent payments and late fees. If a tenant fails to pay rent on time, we will follow up with reminders and notices. If necessary, we will initiate eviction proceedings. However, we always strive to resolve issues with tenants in a fair and respectful manner.Reviews
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Manon Milcent
We found the perfect apartment for us thanks to this agency ! A special thank to Kristy who have been amazing ! Super efficient, attentive and kind ! Wonderful work, congrats to this agency !
28-10-2022
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Zahra Charania
Kristy is very helpful and enthusiastic, she assisted in letting our property and the feedback from all viewing was that she was amazing. Kristy did some fantastic market research to enable us to market the property at the right rate for viewings.
28-10-2022
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Fay Fay
The Graylands Estate is a mixture of commercial unit and residential houses and i really believe that we are treated as renters rather than home owners. The lack of communication or even courtesy beggars belief ! We have collectively reported Brunsfield for a breach of GDPR regulations for not sharing a video recording of the recent residents AGM. The most unprofessional service and people i have ever encountered. Nine months for a water bill when meter readings taken monthly ? I could go on and on but its so depressing . Avoid if possible .
28-05-2022
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Ian Whitmore
Zero stars would be a better indication of feedback, unfortunately I am unable to do that. Brunsfield has made its way, to the worst company I have the miss fortune of dealing with. I wish I had a choice, but they are the appointed management company for the estate I live on. In my opinion, they LIE, we previously have been informed by email that their service charge would not increase by more than inflation. Yet next year’s budget, has an increase of 5% ? The excuse for this, is extra work, well that extra work comes from them not doing their job correctly and residents having to complain, so we are being charged extra for their failings. Clearly not the correct solution. Last year’s AGM we were promised that our 24 hour out of hours help line would be free for the coming 12 months, this year’s AGM we find they had actually removed the service, so another lie. We have not received water invoice from them for 9 months, when pushed on the matter we were given the same excuse as last year, that they are waiting on their own invoice from the water company. At the AGM they admitted knowing the charge per unit of water so there is no excuse not to issue a water invoice, some residents are working on tight budgets and would appreciate an invoice, even if it had to be estimated. There is no logical reason why this can’t be done. Graylands estate is made up of approx. 30 business units and 20 residential, we have recently found out that one of the business units disposed of some hazardous waste, (in a shared business waste compound) Not the residents waste compound, which is separate, despite clear markings on the items giving a clue to who it was, Brunsfield decided to have this removed making no attempt to contact the perpetrators, this charge was then attempted to be hidden in the residents service charge, A very underhand, and dishonest practice. They are still being very cagey about answering any questions on this matter and most answers we do receive complete skirt around the issue and don’t answer the question. I have also been having issues with a water leak into the property, a historic issue from 2018, Rahim Lalji who is dealing with this is trying to say its condensation, when it’s not, Work has previously been done to rectify this and the problem has returned, Rahim has used many delaying tactics, (in fact the last email I sent and even copied in his boss, who I suspect will try to answer comments on this review) has taken over 3 weeks to get a reply, more worryingly, he didn’t even acknowledge or even respond to my request for information on their company’s complaint procedures. Absolutely un professional and I will be making complaints to their governing trade bodies. As for the CCTV system they had installed, well that’s not fit for purpose, It can’t even record during a power cut! During a power cut we suffered deliberate damage to the entrance gate and the subsequent insurance claim excess and rise in premiums I am sure will be more than the cost would have been to have a power back up for the CCTV system. Can’t believe a CCTV system would be installed with no back up! Generally, since Brunsfield took over management of the estate they have failed in many more aspects than I have time or words to write here, if they were employed directly by residents we would have sacked them a long time ago. If you want to receive a good honest reliable, professional service stay away from Brunsfield as they clearly from my experience can’t supply it.
28-05-2022
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DeN De MaN
Quick, efficient, professional service with great communication throughout. Elisa has taken onboard all of the comments around a complex issue and quickly came back with an alternative solution, which was promptly implemented and resolved the long-standing problem.
28-05-2022
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liz saunders
I've had a great experience with your team thank you. It was let a couple of weeks ago - Darran's been really great. He was very helpful in talking me through the process & advising me on what to do and when. He was also helpful in helping me think through what work to do to the place and when. As I suspected finding tenants was not difficult - it's a very rentable property - but your team have made it easy to do and have built my confidence in letting to 'unknowns'!
28-05-2022
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Donata Mauricaitė
Positive: Professionalism, Quality, Responsiveness
28-05-2022
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Dorian Guzu
Positive: Professionalism, Quality, Responsiveness, Value
28-05-2022
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FiC
Positive: Professionalism
28-05-2022
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SongsFor TheSea
Critical: Professionalism
28-05-2022
