Consumer Advice Centers, Citizen Information Bureaus

Citizens Advice Doncaster Borough (Doncaster Office)

Citizens Advice Doncaster Borough is a non-profit organization that provides free and confidential advice to the citizens of Doncaster. They are a part of the Citizen Information Bureaus and Consumer Advice Centers, and are committed to helping the public sector and society as a whole. With their office located in Doncaster, England, they strive to provide the best possible service to their clients.

Introduction to Citizens Advice Doncaster Borough (Doncaster Office)

Citizens Advice Doncaster Borough is a branch of Citizen Information Bureaus and Consumer Advice Centers. Their aim is to provide free, impartial, and confidential advice to anyone who seeks help, regardless of their background. The Doncaster office has been serving the community for many years, and the staff members have extensive knowledge and experience in various fields.

Services & products

Citizens Advice Doncaster Borough offers a wide range of services, including debt and money advice, housing, benefits, employment, immigration, and consumer rights. They also provide advice on legal issues, such as family law, and can refer clients to specialist solicitors if needed. In addition to advice, they also offer support with filling out forms and making complaints.

Location

The Doncaster office is located in the Civic Office building, which is situated in the heart of Doncaster town center. The area is bustling with a variety of businesses, including shops, cafes, and restaurants. Customers can expect a lively atmosphere and a friendly community. The office is conveniently located near several public transportation options, including Doncaster train station, which is only a 5-minute walk away. Other nearby options include the Frenchgate Interchange bus station and Doncaster College and University Centre bus stop.

Benefits

Customers should choose Citizens Advice Doncaster Borough because of their commitment to providing impartial and confidential advice to anyone who needs it. The team of advisors are highly trained and have extensive knowledge in various fields, ensuring that customers receive the best possible service. They also offer support with filling out forms and making complaints, making the process less daunting for customers.

Good to know

Customers should be aware that Citizens Advice Doncaster Borough is a charity organization and relies on donations to continue providing their services. They also have a strict confidentiality policy, ensuring that customer's personal information is kept safe and secure at all times.

Reviews

Customers have praised Citizens Advice Doncaster Borough for their helpful and friendly staff, as well as the quality of their advice. Many have stated that they have received invaluable support during difficult times and would highly recommend the service to others.

Amenities

computer
printer
scanner
copier
internet access
wi-fi
phone
fax
interpreter services
wheelchair access
parking
free consultation
online support
legal advice
financial advice
educational resources
counselling
advocacy
accessibility
community outreach
resource library

FAQ

What types of information and services do you provide to citizens?

We provide a range of information and services to citizens, including consumer advice, housing advice, debt advice, legal advice, and employment advice. We also provide assistance with filling out forms and accessing public services.

How experienced are your counselors in providing consumer advice?

Our counselors are highly experienced in providing consumer advice, with many years of experience in the field. They undergo regular training and development to stay up-to-date with the latest laws and regulations.

Are there any fees for using your Consumer Advice Center's services?

No, there are no fees for using our Consumer Advice Center's services. We are a non-profit organization and our services are free of charge.

What is your process for handling confidential or sensitive information provided by citizens?

We take the handling of confidential or sensitive information very seriously. We have strict policies and procedures in place to ensure that all information provided by citizens is kept confidential and secure. Only authorized personnel have access to this information.

How can I access your Consumer Advice Center's services (phone, online, in-person)?

You can access our Consumer Advice Center's services in a variety of ways, including over the phone, online, or in-person at one of our offices. We also offer a webchat service for those who prefer to communicate online. Please visit our website for more information on how to access our services.

Reviews

rachel ford

Nearly a week now I've been trying to ring every 5/10mins just rings and rings. Fill in online form nobody contacts me either, online chat never available. What's the point such a bad service.

21-05-2023
Elicit Chi

Any basic advisor can answer a phone, what do you guys do, ring for a long time, then hang up, you need new management, whoever manages there, does not have a clue and should be sacked.

28-04-2023
Amos Vernelen

I,ve rang Doncaster Citizens advice too many times to lose count, with no reply. I,m disabled and need so help and advice, but it's impossible to get through to them.Absolutely rubbish, ignorant, unhelpful and try another charitable organisation. Shame on them. Mr Amos Vernelen.

28-04-2023
Anji J-F

28-05-2022
michael hemsworth

28-05-2022
irene edwards

Always close and when you called roe advice no one is answering the phone

28-05-2022
Janek K.K

no person responsible what he writes on them side Internet to complete do not agree from reality people who there they work Nope they have clue why they work there they don't even know what citizen advised I showed the person with whom I spoke my health record she didn't even bother to look she wanted to write a note as soon as possible for next week's meeting just what do I need it for why like they have no idea what they are doing when you ask for an interpreter because I'd like to understand better answer we have no translator And only in English Yes, I can too, but I don't want to make my situation even worse woman with whom I was talking she said translator they do not have Even for an appointment I know you have to ask for translations in advance that's why I asked for it today but the woman said that they don't

28-05-2022
Michał Ławniczak

I'm sorry, but the state never helped me at all. When I live here in Doncaster with nothing. and when it comes to good Citizen Advice business it comes from London it carries from Barnsley but there is none in Doncaster. otherwise the office is officially closed. I personally closed your company on google maps. Google thank me for that !!!

28-05-2022
Oleg Mavrenkov

28-05-2022
Beth Whitehead

28-05-2021