Clegg Gifford & Co

FAQ

Reviews

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  London Electric Centre

  I am compelled to share my experience dealing with your company and express my extreme disappointment with their unprofessional service and complete lack of communication. As a customer who values reliability and professionalism, my encounter with this company was far from satisfactory. I initially reached out to your company through their website for a motor trade policy. Despite submitting an inquiry, I never received a single response. After several attempts to follow up via email, I decided to call their office. Unfortunately, the telephone system was a frustrating ordeal, and when I finally reached a staff member, they seemed disinterested and unhelpful. I inquired about speaking to a senior representative and was informed that everyone was away for a football event, advising me to call back later. It was perplexing to receive such a response, especially when I had been desperately trying to get in touch with them for some time. I emphasized the lack of correspondence but was assured that my message would be passed on. To my dismay, my subsequent attempts to contact the designated person proved fruitless. Finally, I spoke to another sales representative named Danny, who demonstrated an astonishing level of rudeness, unhelpfulness, and an argumentative attitude. It was evident that he had no regard for providing satisfactory customer service, and his behavior was completely unacceptable. As someone with experience in the motor trade industry for nearly 30 years, overseeing large companies and managing significant sales teams, I would never tolerate such disrespectful treatment of customers. It is important to mention that I approached your company through the TradeX platform, which, unfortunately, offers the worst motor trade insurance packages. However, this does not excuse the lack of response and the rudeness displayed by the sales team. I am writing this review to highlight the unprofessionalism and poor communication I experienced with your company. I hope that this feedback will serve as an opportunity for them to reassess their customer service practices and improve their overall approach. It is crucial for any business to prioritize effective communication and treat customers with respect and professionalism. In conclusion, I cannot recommend your company based on my personal encounter. Potential customers deserve a company that values their business and provides the level of service they expect and deserve. Unfortunately, my experience with [Company Name] fell far short of these expectations.

  11-06-2023
• 

  Autoboutique London

  I am compelled to share my experience dealing with your company and express my extreme disappointment with their unprofessional service and complete lack of communication. As a customer who values reliability and professionalism, my encounter with this company was far from satisfactory. I initially reached out to your company through their website for a motor trade policy. Despite submitting an inquiry, I never received a single response. After several attempts to follow up via email, I decided to call their office. Unfortunately, the telephone system was a frustrating ordeal, and when I finally reached a staff member, they seemed disinterested and unhelpful. I inquired about speaking to a senior representative and was informed that everyone was away for a football event, advising me to call back later. It was perplexing to receive such a response, especially when I had been desperately trying to get in touch with them for some time. I emphasized the lack of correspondence but was assured that my message would be passed on. To my dismay, my subsequent attempts to contact the designated person proved fruitless. Finally, I spoke to another sales representative named Danny, who demonstrated an astonishing level of rudeness, unhelpfulness, and an argumentative attitude. It was evident that he had no regard for providing satisfactory customer service, and his behavior was completely unacceptable. As someone with experience in the motor trade industry for nearly 30 years, overseeing large companies and managing significant sales teams, I would never tolerate such disrespectful treatment of customers. It is important to mention that I approached your company through the TradeX platform, which, unfortunately, offers the worst motor trade insurance packages. However, this does not excuse the lack of response and the rudeness displayed by the sales team. I am writing this review to highlight the unprofessionalism and poor communication I experienced with your company. I hope that this feedback will serve as an opportunity for them to reassess their customer service practices and improve their overall approach. It is crucial for any business to prioritize effective communication and treat customers with respect and professionalism. In conclusion, I cannot recommend your company based on my personal encounter. Potential customers deserve a company that values their business and provides the level of service they expect and deserve. Unfortunately, my experience with [Company Name] fell far short of these expectations.

  11-06-2023
• 

  Greg Mehmet

  Had to cancel my policy as there seemed to be a problem with my no claims bonus and was only refunded a small proportion of the policy amount. Very disappointing.

  11-06-2023
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  Caroline Wollaston

  I was extremely pleased with the service I received. Many thanks Serena

  18-05-2023
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  Pedro Fernandez

  Shocking wait on hold 37mins then got cut off back at Qno 7 again? Took a total of 5 calls & hours tp get through. The call back system doesnt work either a real joke!. Totally unhelpful boarderline rude abrupt staff who have no time for customers clearly. Very Poor indeed.

  18-05-2023
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  jules eaton

  I have black taxi insurance with this firm as the underwriters and after a smashed rear windscreen i have nothing but hassle trying to get it fixed , its not just them but every firm they continually pass you onto. They wont honour there own policy wording.THEY LIE CONSTANTLY shocking. AVOID AVOID.

  18-03-2023
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  Josh Ahmet

  First time dealing with Clegg Gifford. Highly recommend. I was fortunate enough to deal with Molly on both of my calls and she helped get everything over the line she was very efficient and polite.

  18-01-2023
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  John Sankey

  Just to say how perfect mollie Bell was in sorting out my insurance a big thank you to her

  18-01-2023
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  Simon Hunt

  Excellent customer service, excellent team, everything well explained, professional, you can’t ask for more.

  18-11-2022
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  Sulaiman Ibrahim

  18-10-2022