Coach London

FAQ

Reviews

• 

  Bader Ben Slimane

  10-05-2023
• 

  Patrick Peake

  Having joined Coach as part of a corporate membership scheme - I have to say I could not be more impressed. High quality and diverse equipment with excellent standards of cleanliness. I would thoroughly recommend becoming a member.

  24-02-2023
• 

  Nigel

  I really do not recommend this gym and have decided to cancel my membership after more than two years of membership and spending more than £17,000. Here is my updated review: Gym equipment is very high quality. Gym training with Gareth Cole is amazing and the reason I followed him from Third Space. Gym admin and organisation is dreadful and unprofessional. Over my roughly 2 years of membership the same problems reoccur all the time. I’ve raised them at the front desk on multiple occasions with the owner Patricia with little or no effect. Men’s changing rooms: Body wash dispensers often empty in the showers Tissue box (a fairly recent introduction) left empty Hand dryer bleeping loudly because it’s full of water. I’ve emptied it once myself. Disgusting job. Towels aren’t large enough to go round me and sometimes in short supply. Shower fixing ring in largest shower never repaired and hanging off wall for months now. Toilets particularly seats not cleaned properly particularly underneath. The sauna was broken for an extended period. In the gym Small gym towels often in short supply particularly at the beginning of the week. Water (bottle) dispensers have never worked properly since shortly after installation and lead to overflowing. This Morning 13th Jan 2023 Yet again I reported the empty body wash and tissues to Patricia. Should it really be for customers to do this? Broken Promises Time and time again I’ve been told for instance that ‘larger towels are on the way’ and that a gym manager is going to be appointed to make the gym more professional. Nothing happens which is why now I can only call them ‘broken promises’. Overall it seems that Patricia believes the gym is her place to chat; socialize; pass the time without any customer focus. Admin On at least two occasions I’m told I need to renew my training too early when sessions haven’t run out. Lack of professionalism At Third Space & Equinox you are met by warm friendly smiling gym fit staff and management who welcome you to the gym. In Coach you are met by Patricia who at times has had her feet up on a stool and is reading stuff on her iPad. Often not smiling either and spending her time chatting to the other staff. At Third Space & Equinox you are met in the changing rooms by staff working on cleaning floors, loos etc. changing and restocking towels and making sure the changing rooms, gym and public areas are spotless. At Coach in addition to the problems mentioned above during my membership the shower floor has been flooded; the sauna is often not turned on; the gym lockers are often mostly locked despite few people (if any) being in the gym; the loo seats have been dirty etc etc. In the morning a cleaner appears to turn up for an hour or so to clean the gym. Despite all the above I have stayed loyal to the gym and paid over £17,000 on membership/training fees only because of the strength of the training. I train on Monday, Wednesday & Friday. However ‘the straw that broke the camel’s back’ is the recently introduced ju jitsu classes. All week but particularly on Wednesday the male gym changing rooms can be filled with 6/8 ju jitsu students with their really huge gym bags whom, following a session, use the changing rooms to have an informal meeting to chat/debrief etc. The men’s changing rooms are small anyway compared to the ladies ones; 6/8 people block the lockers; fill the space; and it is far from calm. It appears roughly 70% of the gym goers are male; it seems crazy no one has thought about changing the male & female changing rooms around? So despite putting up with all this for the reason of the training, I’ve decided to move back to Third Space. The training won’t be near as good but the attraction of going to a spacious, well run, professionally managed and staffed gym will compensate.

  24-01-2023
• 

  Valery Ivanov

  Signed up for COACH due the ability to try out BJJ and the close proximity to my work and couldn’t be happier. The staff is always friendly and welcoming, gym is well-equipped and the sauna really makes a difference at the end of a workout. The BJJ classes really are the highlight for me - Pax creates a great atmosphere and is always 100% involved. Everyone that joins his class is friendly and respectful. Happy to have found this group of people to train with!

  24-01-2023
• 

  Matthew Willis

  Joined after moving to Mayfair recently. Spent some time choosing the right gym but glad I have settled here and very impressed thus far. Wide range of activities on offer from cardio to weights alongside yoga and even Brazilian Jiu Jitsu. All the trainers are excellent, front desk very professional. Sports massages are great value, one of the best surprises has been the amazing lunches at BiBi’s. Very happy member.

  24-01-2023
• 

  Ahmed Nassar

  I decided to join COACH end of last year and couldn’t be happier with the decision I made. As someone who trained pretty much everywhere and my life revolves around sports I can comfortably say that COACH is one of the best gyms in central London from both staff and equipment stand point. In addition, the fact that it has such a high quality BJJ academy in such a prime location is something unheard of. To have a Roger Gracie black belt like Paxton teaching there tells you that there was a lot of thought going into every detail while designing the gym.

  24-01-2023
• 

  Daniel Farraway

  Joined Coach about a month ago and really pleased I did. Staff, facilities and and atmosphere are fantastic. Paxton’s BJJ sessions are a highlight - great bunch of people and the best coaching available 💪

  24-01-2023
• 

  Dan Avery

  COACH is a great gym. Would highly recommend. Patricia and team are all friendly, approachable and keen to help. The facilities are excellent with plenty of top quality cardio equipment such as versa climbers and concept 2 rowing machines as well as a large and well stocked weights area with both free weights and a variety of machines. The changing rooms are clean and modern. The salad bar in reception makes eating healthily post session convenient. BJJ classes have been a recent addition and are great value and highly recommended with excellent tuition from Paxton and a friendly welcoming atmosphere for all levels.

  24-01-2023
• 

  Duncan Lee

  Joined the gym about a month ago. Facilities, staff and atmosphere of the gym are amazing. Particularly enjoying learning BJJ with Paxton, and also the personalised service from Patricia and her staff. Highly recommend!

  24-01-2023
• 

  William Hunter

  Great facilities, charming staff, first class gym.

  24-11-2022