Frank Harvey Hi Fi Excellence (Hifix)
Frank Harvey Hi Fi Excellence (Hifix) is a company based in Coventry, England. They specialize in providing high-quality home audio equipment and electronics. Their range of products includes stereo rental stores, record stores, and appliance rental services. They also offer a wide selection of machinery and equipment for customers to choose from. With a focus on excellence, Hifix is committed to providing their customers with the best shopping experience possible.
Introduction to Frank Harvey Hi Fi Excellence (Hifix)
Frank Harvey Hi Fi Excellence, commonly known as Hifix, is a British company that specializes in providing high-quality audio and visual equipment to customers. The company was founded in 1966 by Frank Harvey, who had a passion for music and a desire to provide people with the best possible listening experience. Hifix is unique in its commitment to offering personalized service and expert advice to each customer, ensuring that they find the perfect product to suit their needs.Services & products
Hifix offers a wide range of services and products, including appliance rental services, record stores, stereo rental stores, home audio stores, and machinery & equipment. Customers can buy high-quality speakers, amplifiers, turntables, headphones, and other audio equipment both in-store and online. The company also offers installation services to ensure that customers can enjoy their new products to the fullest.Location
Hifix is located at 163 Spon St in Coventry, England. The area is known for its historic buildings and independent shops, including vintage clothing stores and record shops. Customers can expect a unique shopping experience in the area, with plenty of options for food and drink as well. The three closest public transportation options to Hifix are the Coventry train station (0.7 miles), the Pool Meadow bus station (0.4 miles), and the Spon End bus stop (0.1 miles).Benefits
Customers should choose Hifix because of the company's commitment to providing expert advice and personalized service. The staff at Hifix are knowledgeable about the products they sell and can help customers find the perfect product to suit their needs. Additionally, the company offers high-quality products at reasonable prices, ensuring that customers get the best value for their money.Good to know
Customers should be aware that Hifix has a strict policy regarding returns and refunds. Products must be returned in their original packaging and in new condition within 14 days of purchase. Additionally, the company does not offer refunds on installation services.Reviews
Customers have praised Hifix for its knowledgeable staff, high-quality products, and excellent customer service. Many customers have noted that they appreciate the personalized attention they receive when shopping at Hifix, and that the staff go above and beyond to ensure that they find the perfect product to suit their needs. Overall, Hifix has a reputation for being a trustworthy and reliable provider of audio and visual equipment.Amenities
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delivery -
maintenance service
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pick-up service
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warranty
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variety of appliances
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flexible payment options
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vinyl records
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cassettes
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cds
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dvds
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turntables
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headphones
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speakers
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musical instruments
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sheet music
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t-shirts
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posters
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music memorabilia
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gift cards
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online shopping
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delivery service
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in-store pickup
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free wi-fi
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music lessons
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wi-fi
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bluetooth
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curbside pickup
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installation service
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home theater setup
FAQ
What is the process for maintenance or repairs of the rented appliances?
We have a team of technicians who can diagnose and repair any issues with the rented appliances. If you experience any problems, please contact us immediately and we will arrange for a technician to inspect and repair the appliance as quickly as possible.Are there any additional fees or charges I should be aware of before renting appliances from your company?
We are transparent with our pricing and will provide you with a breakdown of all fees and charges before you sign the rental agreement. There are no hidden fees, and we do not charge for delivery or installation. You will only be responsible for the rental fee and any applicable taxes.What is your return policy for defective or damaged records?
If you receive a defective or damaged record, please contact us immediately and we will arrange for a replacement to be sent to you. We do not offer refunds for damaged records, but we will replace them free of charge.What is the process for returning equipment and is there a penalty for late returns?
When your rental period has ended, please contact us to arrange for the equipment to be picked up. We do not penalize for late returns, but we do ask that you notify us if you need to extend the rental period so we can make appropriate arrangements.Is there a technician available for troubleshooting or technical issues during the rental period?
Yes, we have a team of technicians who are available to assist with any technical issues or troubleshooting during the rental period. Please contact us if you experience any problems and we will arrange for a technician to assist you.Reviews
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Ionuț Băjescu
The company does not honour its return policy. I have received a defective product and in spite of their "no fuss" return policy, I can't get them to provide me with a return label - just and endless list of questions while ignoring my request to return the item. As an engineer, my time costs. I do not troubleshoot their products for free. I'm still trying to get a return label and I'd strongly avoid this company. High fidelity gear is expensive and other companies provide a much better service. I'll keep the review up to date but the next step is escalating via legal means for violating the published return policy.
19-05-2023
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Michal K.
They set the needle on the turntable. I am very pleased with the full professional service. Thank you for being here. Thank You 👌😊.
12-05-2023
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micheldubai
Fantastic experience. Very knowledgeable people. I bought a complete system with Kef Q950. Q650C, Q350, Q50atmos and svs sub, denon x4700h and marantz 7055. Dealt with Blake who gave me some very good advice. Overall very satisfied. I recommend 100%. All was done by phone as i live very far away and the entire equipment was packed very nicely for a long journey.
26-03-2023
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paul stevenson
Wow if you like music and have the money come here and drool over the most amazing selection of electronics you’ll ever see in one shop, we’ll set out and most of all had the item I needed. Never hassled and was left to look around which was nice.
26-02-2023
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David Mills
I purchased a Yamaha 109 YAS soundbar from this company. I opted for click and collect as we needed it ASAP. I collected from Coventry which was over 40 miles away. I paid cash because cash is king whilst it is still with us. I got home and tried setting up the soundbar and this was impossible because no power was going into the soundbar. Obviously a faulty soundbar. A £180 soundbar that didn't work was of no use to me. I contacted Mark at Frank Harvey who said he'd arrange a collection and full refund. This was on the 3rd February 2023. I was told I'd receive a refund but nothing as of yet. I have called up numerous times and have sent numerous emails to no avail. The customer service from this company is absolutely appalling. I do NOT recommend purchasing from this company. My solicitor will now be dealing with this company. A notice of liability has also been served.
26-02-2023
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Leon grindey
Very good shop, the staff are knowledgeable and extremely helpful, they set everything up for me so it was basically plug and play when I got home.
26-02-2023
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Slawomir Kowalczyk
26-01-2023
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gareth jones
Terrific experience purchasing a Krell K-300i. Phil, the shop owner went out of his way to help me with an arrangement to pay as I was short of funds. Phil and another colleague I spoke to were extremely knowledgeable, helpful and courteous too. I can highly recommend this shop to anyone looking to purchase audio equipment and when I have saved enough money to purchase my speakers, I'll certainly be returning there. If Phil or his colleague read this, many thanks again for your all your help. I look forward to making contact again in approximately one year's time. All the best, Gareth.
26-12-2022
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Tom Walker
Went for some headphones, they didnt have anything in to try in my budget range, they pointed me to a business they know that could help me. Were very helpful in looking into new power amps for my hifi, knowledgeable staff, lots of options in stock and set-up to demo. Lots of lovely speakers and components out to look at. Well worth a visit - even though the site is easy to use. Thanks for the help - young lad with long red curly rockstar hair - hero !
26-12-2022
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snapeyx
Full of false promises or calling you back, what could of been a good customer, no thanks I’d sooner pay a little more money and shop at a reliable company direct, where they get these positive reviews from, I’m stunned, after nearly spending £750 I wanted 2 products, 1 was in stock and the other not, I told mark I wanted to purchase both from them, but he couldn’t tell me when one of the products was in, he told me he would call me back on Monday, but I’ve heard this 3 times from his colleagues, never have they returned my calls and always me calling them, he told me he would place one of the products aside until Monday as I said I would 100% take that anyway, he said no problem, yet again no phone call, so I called them back, spoke to mark, not only could he tell me that the product is not going to be back in stock but sold the one he put aside for me, completely wasted a week with this company, never again, useless at keeping their word, I’ll spend my money direct with Bose from now on, wasted my time.
26-12-2022
