Mountain Carpets & Flooring

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Reviews

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  Beatriz Contreras

  Not a very pleasant experience. I made my stairs and landing with this company, ordered a specific floor one month in advance, they didn’t check it was all correct until the very day of starting work, had to choose one they had in stock and wasn’t my first choice on the same day or otherwise I would have to delay all other works ongoing at my home. This wouldn’t have been too much of an issue but the communication wasn’t good, my husband and I had to reach repeatedly through phone calls as getting a reply by email or text was hopeless, obtaining usually vague answers to our questions. When they finally installed the floors it looked nice initially but one of the steps got loose. Once again, things happen, wouldn’t have been an issue if they had come to fix it as they said they would but after reaching twice for a date for this to take place and not getting an answer I gave up and found an alternative way to fix it myself. Long story short, fitting was nice, but communication was frustrating, not how I treat with people in my workplace definitely.

  15-05-2023
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  Eileen Lee

  Recently I had 3 bedrooms carpeted and a hallway and bathroom laid with LVT by Tommy and his team. The carpets were completed at a very good price and in a timely manner to a high standard. Tommy had difficulty getting the Hall tiles I had originally picked and offered an alternative. I really wanted my original choice, so he continued to call his supplier and eventually got the tiles. This delayed the installation. The Hall design was very labour intensive and intricate so Tommy insisted on doing it himself. He working 3 days late into the evening to complete the project. At 2145hrs. on the 23rd December it was done. Tommy then went down on his hands and knees and washed the tiles thoroughly. I cannot praise his professionalism, work ethic too much. I am so happy and will recommend him to everyone. Thank you Tommy.

  29-01-2023
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  Jacqueline Coldstream

  Professional service, quality carpets, realistic price, great team, polite, tidy and helpful! Highly recommended

  29-05-2021
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  Lucy George

  We are very happy with the work that Tommy and his team carried out, laying LVT in our living room. Tommy delivered samples before the work and issued a very competitive quote promptly. He was very knowledgeable about LVT flooring and looking at his previous work, we were confident that he would do a good job. The work was carried out in a very covid-secure manner. The workmanship was excellent and we wouldn't hesitate to use Tommy again in the future and recommend him to others.

  29-05-2021
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  Stephen John McElroy

  We’re over the moon with our new kitchen and dining room LVT floor. Tommy has great attention to detail and he picked up on things that the other flooring companies who quoted for the job had missed. We ended up with a far more suitable product at a lower price. The instal went exactly to plan and we were really impressed with the thoroughness of the sub floor/screed preparation. The LVT floor went down the following day and was laid to perfection. There was no mess left whatsoever. Tommy and his team were extremely respectful of our home and also very polite and friendly. Nothing was too much trouble for them. We highly recommend them and we certainly won’t go anywhere else for our flooring needs in future.

  29-05-2021
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  Harry MacDavid

  Tommy is a true professional and master at his craft. From the first time I enquired with Tommy he contacted me back quickly and gave me many options. He explained things in great detail, was passionate about his products and gave me confidence that he was the right person to source and fit my flooring. He floored my whole house and I couldn’t be happier. He works extremely hard and doesn’t cut corners. I’d recommend Tommy and his team to anyone who wants a job done properly!

  29-05-2021
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  Beth Crookes

  Tommy did an absolutely amazing job fitting our floor as always! He was very professional and ensured it was perfectly completed. He even spent extra time checking it all over for us which we were very grateful for. The quality of flooring was of a very high standard and before fitting it Tommy also relevelled and screeded our floors for it to fit perfectly. Thanks as always for an amazing job! We will always continue to recommend you :)

  29-05-2021
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  Steve Kendall

  The floor to our kitchen was very uneven after an extension had been built and the builders had left it with a large hump across where the new floor started. Tommy advised that it would take 3 days. Day 1 would be initial levelling and raising of the extension floor. Day 2 he would grind the hump down and apply a final levelling layer to the whole floor ensuring that the area was flat and level ready for the tiles to be laid on day 3. The work was completed to an extremely high standard with no extra charges applied to the very competitive quote that he provided before the work started.

  29-05-2021
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  Keith Walton

  Positive: Professionalism, Quality, Responsiveness, Value

  29-05-2021
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  dan Mclatchie

  Positive: Quality, Value

  29-05-2021