Opulent Living High End Serviced Accommodation, Apartments & Management

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Reviews

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  David Diez

  Booking process, quality and cleanliness of apartment were great.

  23-05-2023
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  Michael Brown

  6 New Street London : 8 adults and one child, 200 m away Liverpool street station – perfect for sightseeing and navigating the city. On entering the property it smelt musty, damp and mouldy, it was overwhelming, every guest made reference to it. This smell did not disappear during our stay there. The drains in the kitchen and all bathrooms smelt the worst. If you have mobility issues you will struggle with this property. Steep stairs to climb to reach a bedroom located on each floor. The stair noise is unbelievably loud and they creak a lot, they are not level and one flight the actual staircase is twisted. Bedrooms on 1st , 2nd & 3rd flrs are huge and roomy, beds are very comfortable & bedding spotless. Bedroom on 1st flr does not have a bathroom or toilet. Flrs 2 & 3 rooms have bathrooms & toilets, 2nd flr bathroom does not have a mirror & male occupant was unable to shave, female occupant unable to dry hair & apply makeup. Flr 3, bedroom, you need to be fit or a mountain climber to get to this floor, if you have mobility issues you will definitely struggle. Rooms on 2nd and 3rd floors smelt musty and damp, the smell emanated from the bathrooms, the drainage in the bathrooms was poor. The finish is not luxury at all, varnish peeling off wooden surfaces, black mould in the grout and around the floor edges, the copper basins need bring back up to spec, however they could look amazing if cleaned & treated correctly. Not luxury standard. Basement room smelt the worst, shower was infested with drain flies, flooring and wall tiling was damaged an old fix was evident covered in mould & rust. There’s a cleaners cupboard in the basement where the washing machine/dryer, the room stank of dirty mops/ cloths drains plus the heat emanating from the boiler the smell was warmed & pungent. We reported the infestation and a person came 24hrs later and cleaned them up and stated they are coming up through the drains. The flies reappeared the next day . Not luxury standard The kitchen is well stocked and cooking for 9 was achievable . All appliances worked and spotlessly clean. Would help having instructions as to ‘power switch locations’ and appliance instructions. Kitchen sink tap is not secured in place and wobbled every time it was used. Living room is small for potentially 10 guests, the sofa seated three persons and there where only two ‘cushioned’ chairs , in total 5 guests sat comfortably the other had to sit on dining room chairs. Not luxury level. The television was huge and yet again no instructions to hand to operate it nor did have Wi-Fi connection. In each room there are wire extensions straggling across walls that connect TV’s to a power a source WIFI was non-existent even though a password was provided and there was a hub, not one guest maintained Wi-Fi connection throughout the stay we all had to purchase external provider deals. Again not exactly luxury service. Collectively we decided not to contact the agency as is was Coronation weekend and logistically it would have been impossible for the company to rectify all the issues we had and as a group we could not have re-located to a hotel as everywhere was booked up. . Should it not have been such a huge event in London we would have not stayed in the property. Should the letting/ renting company invest some money and time bringing this house up to spec it would be worth the asking rental price, however there were too many issues to warrant a glowing review. We have been honest and fair with our experience and have stayed in many ‘luxury’ properties. Unfortunately this is not a luxury property as it is currently described and presented, it could be if the points raised are given due credit and actioned. It’s a great location with many local restaurants, a couple of supermarkets, a bakery, Spitalfields market 10 minutes’ walk away and the Bishop gate police station next door. The company was timely with responses. Future guests don’t build your expectations too high imagery does not convey the smell or exact status.

  13-05-2023
• 

  Lubos Orlicky

  13-05-2023
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  Jade Ronald

  I would not stay here again and not recommend. We could not shower or use the bath because the water was scalding. After communicating the problem it ended up with someone sending me instructions which I followed but it never worked so they sent someone the 2nd day to turn it down. We managed to have one shower that evening then it went back to freezing. I got back in contact with the help email and they were asking me turn this a that which I wasn’t about to do. I paid for a stress free stay an not to be worse off than I would in my home an for the price I was so unimpressed. Another note is if you want to sleep all the night through don’t book here. The hall way doors are slammed till the early hours an the traffic noise doesn’t calm down until around 12am. Totally disappointing. I feel the £100 deposit taken should be the other way around for when the stay can’t even provide a temperature controlled shower/bath.

  13-05-2023
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  Rob Woodford

  Comfortable enough for a couple, and in an ideal location on ‘Kelham Island’ just outside the city centre. All very good.

  27-04-2023
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  Mandy

  The apartment is clean and tidy, I have stayed here a few times now but have been consistently woken up at 5.15 am with loud music as well as an unusual pinging sound. If you are looking for a good lie in this is not the place to stay. Luckily I’m usually up at this time so not really a problem but if you like sleep I do not recommended this place.

  27-04-2023
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  AJ Solar

  While the general out look is presented well. There were quite a few faults to pick out from the general wear and tear and its location above gym. Wear and tear should be addressed before letting out the flats. Cons Noise every morning at 5am from the gym below (Flat 2) The bed had a bow, although the bedroom was well presented and had enough beddings and daylight. Scuffs all over the flat and soft furniture - one can get paranoid as to what blame can be placed on you even after taking 1000s of pics. Front door didn’t open freely Late check in (4pm) and early check out (10:30am) Didn’t feel like I got my moneys worth of stay. Pros Well presented with good facilities although it was missing a bin.

  27-03-2023
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  A E

  Don’t book with them. They didn’t send me any details to access the building and now are refusing to refund me £234 for an apartment I didn’t even stay in. Incompetent staff who clearly don’t know to do they’re jobs. Every person I spoke to seemed like they’d had a lobotomy. ‘Computer says no’ idiots.

  27-03-2023
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  A H

  Terrible experience. Key collection is far from property. Filthy carpets outside of flat (thankfully none in flat). Had issues with checking in online due to website. Support was based abroad. Alarm sounding all night downstairs. Water was cut to flat for half my stay and response was too bad - Basically told tough luck. Avoid staying with this company because the will not be there for you if something goes wrong

  27-03-2023
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  James Doyle

  Worst accommodation experience I've had. All the floors were dirty there wasn't any hot water, the boiler didn't work at all. Took three days of complaining until they offered me a change of flat which was slightly better due to it having some hot water but was still dirty. never received an apology or offer of refund and no one came to change dirty bed sheets or clean the apartment. Definitely will not stay anywhere ran by opulent living again.

  27-02-2023