phs Group (Caerphilly)
phs Group (Caerphilly) is a hygiene article wholesaler located in Caerphilly, Wales. They specialize in providing high-quality hygiene products to shops and shopping centers. With their location in the Western Industrial Estate, Block B, they are conveniently located for easy access.
Introduction to phs Group (Caerphilly)
phs Group (Caerphilly) is a company that has been providing hygiene solutions since 1963. The company's purpose is to ensure that hygiene is a top priority in businesses. Their unique selling point is that they are the leading hygiene article wholesalers in the UK, and they offer a wide range of hygiene products and services that can meet the needs of any business.Services & products
phs Group (Caerphilly) offers a variety of services and products. They provide washroom and hygiene services, clinical waste management, floor care, and specialist cleaning. The company also offers a range of products such as hand dryers, air fresheners, sanitary bins, and soap dispensers.Location
phs Group (Caerphilly) is located in the Western Industrial Estate in Caerphilly, Wales. The area is home to various businesses such as manufacturing and logistics companies. Customers can expect a busy industrial area with a lot of traffic. The nearest public transportation options are the Caerphilly train station (2.5 miles), the Caerphilly bus station (2 miles), and the Llanbradach train station (3.5 miles).Benefits
Customers should choose phs Group (Caerphilly) because they are a reputable company that has been in the industry for over 50 years. They offer a wide range of products and services that can meet any business's hygiene needs. The company also has a team of experienced professionals who can provide customers with expert advice and recommendations.Good to know
Customers should be aware that phs Group (Caerphilly) is a wholesaler, so they may need to purchase products in bulk. However, the company does offer flexible solutions to meet customers' needs.Reviews
Customers have given phs Group (Caerphilly) positive reviews for their excellent customer service and high-quality products. Many customers have commented on the company's professionalism and expertise in the hygiene industry.Amenities
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bulk discounts -
personalized service
FAQ
What types of hygiene products do you offer?
We offer a wide range of hygiene products, including hand dryers, feminine hygiene products, air fresheners, soap dispensers, and more.What is your minimum order quantity?
Our minimum order quantity varies depending on the product. Please contact us for specific information regarding minimum order quantities.What are your shipping policies?
We offer various shipping options, including standard and express delivery. Shipping costs vary depending on the size and weight of the order. Please contact us for specific information regarding shipping policies.Do you offer any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for specific information regarding discounts for bulk orders.What is your return policy for damaged or defective products?
We have a comprehensive return policy for damaged or defective products. Please contact us as soon as possible if you receive a damaged or defective product, and we will arrange for a replacement or refund.Reviews
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Hedley Beavis
DO NOT USE THIS COMPANY! We are trying to cancel our agreement, and they refer to an auto renewal clause. We knew we had a 3 year agreement, with a 90 day notice period and then they refer to this auto renewal! to keep us paying them money, absolute joke of a company!
29-03-2023
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Caroline O'Grady
I would advise no one to use this company. They are incompetent and even when evidence is produced to prove that the issues complained about can be verified they totally ignore this. My main concern is the attitude and threatening manner they then put into practice to obtain payment for a service that they have acknowledged is poor and has tried by myself to resolve for over a year. Very poor practice.
29-08-2022
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Philip Worrall
DO NOT USE THIS COMPANY. At best they are incompetent and lazy, with little interest in dealing with people, let alone helping with their problems. At worst they are corrupt, and will lie and cheat to extort as much money out of their customers as possible. After two years of bad service, we gave up and cancelled our contract. This is when our problems really started. Despite us ending the service upon the advice and authoirisation of our Account Manager, after 6 months of late payment reminders and ignored emails, he denied this agreement had ever taken place and charged us over £1000 for handing in our notice 6 days after the deadline stated in their Ts & Cs. After several days of disputing the fine we finally gave in and agreed to pay (anything to end this nightmare), at which point he stopped replying to our emails altogether. A month later he came back to us and tried to charge us another £600+ for collections that had not (or would not) take place. At this point their technician even began lying about emptying our bins. He sent a Google Maps screenshot 'proving' that he'd visited. We have CCTV footage proving that he did not. After speaking to our Account Manager's boss, we finally got our charges reduced back to the original £1000. We now have a new sevice provider, but are still waiting for PHS to remove their old bins. I expect to be waiting a long time. Rotten to the core.
29-05-2022
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Amy davies
I'm loving my time there so far and so happy to be back - becky
29-05-2022
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Gareth Cooper
29-05-2021
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Care Manager
I am happy to report that after a bumpy ride phs have come up trumps! Dave K has become a regular contact and true to his word he has resolved our issues. It is refreshing to meet someone who is honest and sticks to his word. Phs are extremely lucky to have people like Dave and should consider involving them in customer service rather than sticking to the corporate line. It really does work. Weekly collections, extra bin, and a weekly text or follow up call! One very happy customer!
29-05-2021
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Carol Marks
Critical: Professionalism, Quality, Responsiveness, Value
29-05-2021
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Julie Pretty
Absolutely dreadful sharp practice, charging me throughout the pandemic when emailing to say the support us even though we cancelled the service, and now charging me for a direct debit and portal service we do not even have. No one will talk to you on the phone.. Terrible practice and no consideration for us as a client. Customer service dreadful. No one can be bothered to speak to him.
29-05-2021
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levan 1977
Avoid at any cost this scam!
29-05-2021
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J Inbaraj
29-05-2019
