Plusnet Leeds
Plusnet Leeds is a leading provider of internet and telecommunications services based in Leeds, England. As one of the top Internet Service Providers in the United Kingdom, Plusnet Leeds offers a range of high-quality services to meet the needs of both residential and business customers. With a commitment to providing reliable and affordable connectivity, Plusnet Leeds is dedicated to delivering the best possible customer experience.
Introduction to Plusnet Leeds
Plusnet Leeds is a UK-based telecommunications and internet service provider that was founded in 1997. The company's main purpose is to provide affordable broadband and phone services to its customers. Plusnet Leeds is unique because it offers a wide range of services that cater to different requirements of customers.Services & Products
Plusnet Leeds provides various internet packages, including fiber optic and standard broadband options, as well as a range of phone packages. Customers can also purchase home phone and TV packages that come with different channels and features. The company also offers business broadband, mobile, and phone packages.Location
Plusnet Leeds is located in the heart of Leeds city center, at 17 Marlborough St, LS1 4PE, United Kingdom. The area is well-known for its shopping centers, restaurants, and entertainment venues. Customers can expect to find a mix of high-street and independent businesses in the area. The nearest public transportation options are the Leeds Train Station, which is 0.7 miles away, the Leeds City Bus Station, which is 0.5 miles away, and the Park Row Bus Stop, which is 0.2 miles away.Benefits
Plusnet Leeds offers competitive pricing and reliable broadband and phone services to its customers. The company is committed to delivering excellent customer service and has won several awards for its efforts. Plusnet Leeds also provides a range of packages that cater to different requirements of customers.Good to Know
Customers should be aware that Plusnet Leeds may charge additional fees for services outside of their packages, such as international calls or premium TV channels. These charges will be clearly stated in the customer's bill.Reviews
Customers have praised Plusnet Leeds for its excellent customer service and reliable broadband and phone services. Many customers have also noted that the company offers affordable packages that cater to different requirements. However, some customers have reported issues with slow internet speeds during peak hours. Overall, Plusnet Leeds has received positive reviews from its customers.Amenities
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wifi -
cable
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fiber optic
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broadband
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network security
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technical support
FAQ
What internet speed packages do you offer?
We offer a range of internet speed packages to suit different needs, including standard broadband, fibre broadband, and ultrafast fibre broadband. Our packages range from 10Mbps to 900Mbps download speeds.Is there a data cap limit on your packages?
We do not have any data cap limits on our packages, so you can browse, stream, and download as much as you like without additional charges.What is your customer service availability and response time?
We have a dedicated customer service team available 7 days a week, with extended hours on weekdays. Our response time varies depending on the nature of the query, but we aim to respond as quickly and efficiently as possible.Are there any additional fees or charges not included in the advertised prices?
We do not have any hidden fees or charges that are not included in the advertised prices. However, there may be additional charges for certain services or equipment, such as home phone services or routers.Do you offer any special deals or promotions for new customers?
We have various special deals and promotions for new customers, including discounted prices and free setup on certain packages. Please check our website or contact our customer service team for more information on our current offers.Reviews
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Jamie Slike
Been with the company through my mother in law Jean McKenzie 5yrs+ and internet access very poor especially stretching all throughout a house 😰
29-04-2023
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Ben Shearman
Plusnet are a bad company! I needed to cancel my contract as I was moving house but wasn't ready to move into our new house and they wouldn't just pause my account until I moved in. They said it was fine to cancel and they didn't explain that there was a cancellation fee which I would have been fine to pay then wouldn't speak to me. I rang them 3 time and sent numerous emails for a manager to speak to me and all I got was a manager would call me back. Then instructed bailiff to chase me for the payment while I was waiting for a manager to call me. Plusnet is a sister company of BT and they all think this is acceptable practice of instructing bailiff to bully people into paying bills without discussing unacceptable charges. Do not use them! I'll still be awaiting Plusnet's response
29-03-2023
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Jon Godfrey
Avoid !!! I ordered four sim cards for our family mobiles wanting to stay on the EE network due to signal at home. For over a week now PlusNet has been unable to port across our numbers. I have spoken to them three times and started an email complaint but all they can say is they will try again. I've had the pac codes but now the number I have had for over 20 years is lost in the ether. I can't use my phone as an MFA device as I can't get text messages and my number is on my email footers and business cards. The complaint I have raised will be answered in another week!! The best I can say is they are polite but the actual service is p poor. Update; my number was lost for just over a week. My previous supplier couldn't revert as they had passed the number. I am uping to two stars as the contact who dealt with it was good although pretty powerless. She did a good job in a bad situation. I am now switching away.
29-03-2023
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Aaron Lea
Be aware Plusnet have 0 customer service cancelled contract and tried to charge me fee. The UK needs to step in on business discrimination committing fraud on an industrial scale spoke to 6-8 advisers literally doing there best to cost me as much as possible be very aware of the criminal methods of UK business today. This is civil war against public by business, the rich and employed or unions pretending to be at odds but just not doing what they should and getting paid. This is class discrimination and a civil war against the poor and self employed. Absolutely disgusting doing business with Plusnet and you are simply criminals conducting fraud on recorded calls. Broke my dpa when it suits them and re-write contract limitations to their own financial benefit. Be warned!
29-01-2023
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Andrew Harrison
Great place and great people. 🤗
29-01-2023
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Philip Macleod
29-12-2022
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Wilm Radeloff
Awfull everything!
29-09-2022
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Lee lowthian
Had an interview with a guy called Patrick and they was to call at 14:15 didn't call till 15:00 had the interview and they turned me down because it was windy like if would have called at right time it wouldn't have been a managed called me a lie so told her to go listen to the calls with the response we can't despite it saying all calls are recorded for training purposes hmm interesting that will never apply or buy any of there products
29-06-2022
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Leslie Potter (Sparky)
I can't fault the service from Plusnet they have had computer accounting problems. I have got a credit for my overcharge .
29-05-2022
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Samantha Fewkes
Worst company ever. Shocking customer service, no Internet for a month, missed appointments. They need shutting down
29-05-2022
