Powershop
Powershop is an energy supplier based in Birmingham, England. They specialize in providing energy and resources to their customers.
Introduction to Powershop
Powershop is an energy supplier company headquartered in Birmingham, England. The company was founded in New Zealand in 2009 and expanded to the UK in 2017. The purpose of Powershop is to provide customers with easy access to affordable energy while promoting renewable energy sources. Powershop is unique in the industry because it allows customers to monitor their energy consumption and make informed decisions about their usage.Services & Products
Powershop offers a range of services to customers, including electricity and gas supply. Customers can choose from different pricing plans based on their energy usage and budget. Powershop also offers a mobile app that allows customers to track their energy usage in real-time and make payments on the go.Location
Powershop is located on the 5th floor of 125 Colmore Row in Birmingham. The area is known for its bustling business district and is home to many local and international companies. Customers can expect to find a variety of shops, restaurants, and cafes in the area. The nearest public transportation options are Birmingham New Street Station (0.4 miles), Birmingham Snow Hill Station (0.2 miles), and St. Chad's Tram Stop (0.1 miles).Benefits
Customers should choose Powershop because the company offers affordable energy prices and promotes renewable energy sources. Powershop also provides customers with tools to monitor their energy usage and make informed decisions about their consumption. The company has a user-friendly mobile app that allows customers to manage their energy account on the go.Good to Know
Customers should be aware that Powershop requires a smart meter to be installed in their home in order to use their services. The company also offers a referral program that allows customers to earn discounts on their energy bills by referring friends and family to the company.Reviews
Customers have praised Powershop for their affordable prices, easy-to-use mobile app, and commitment to renewable energy sources. Some customers have noted that the company requires a smart meter to be installed, but overall the reviews are positive.Amenities
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renewable energy -
energy efficiency
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online bill payment
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smart meter
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green energy
FAQ
What types of energy plans do you offer and what are the rates?
We offer a variety of energy plans including fixed rate plans and variable rate plans. Our rates vary depending on the plan you choose and your location. You can easily compare rates and plans on our website.Are there any hidden fees or additional charges not included in the advertised rates?
No, we do not have any hidden fees or charges. All fees and charges are included in the advertised rates. We believe in transparency and want our customers to know exactly what they are paying for.What is your customer service response time and available support options?
We pride ourselves on our excellent customer service. Our response time is typically within 24 hours. We offer support through phone, email, and live chat. Our customer service team is available Monday to Friday from 8am to 8pm.How do you ensure reliable and consistent energy supply to customers?
We work closely with electricity distributors to ensure a reliable and consistent energy supply to our customers. We also monitor our energy supply and demand in real-time to ensure there are no disruptions in service.What steps do you take towards sustainability and renewable energy sources?
We are committed to sustainability and reducing our carbon footprint. We offer 100% renewable energy plans and invest in renewable energy projects such as wind and solar. We also encourage our customers to reduce their energy consumption through energy-saving tips and tools.Reviews
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DJPARKS
Utter Useless company. the customer service is a joke. You wait over an hour to get through to anyone. and when you do get through they take a further 30 minutes trying to help. it seems none of the staff have real training nor know how to talk to customers. they try and rinse you for more and more money. Even if you email them asking for a call with your mobile number they won't contact you unless you dial out to them. NOT EVEN WORTH 1 STAR*
27-05-2021
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Alexandra Allan
Such poor service . Doesn't deserve a one rated star.
27-05-2021
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Paul Harbott
I have been using Power Shop since it arrived in the UK, it's a shame they are closing down, I have saved a fortune through this company, I only used the App, bought all their cheap power packs. I hope E.on will be has great, will be sadly missed.
27-05-2021
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Giorgio Saluto Girsang
Worst company, was trying to pay my bills, Im waiting for 2 hours and when they finally answer, they end the call. Now I have to wait another 2 hours probably
27-05-2021
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Kamile Viktoraviciute
Awful, stay away.
27-05-2021
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Cupid Stunt
Probably the worst company I have every dealt with. I have spent two months emailing and using their web contact form to try to deal with my late father's outstanding bill. They ignore me or try to contact me via the email of an estranged relative. I even emailed the CEO of Eon (their ultimate UK parent company), his PA denied they were anything to do with them! Phoning them is pointless, after a 30 minute wait, as I was explaining, the guy just hung up.
27-05-2021
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chris walder
Complete Cowboys! Avoid using this company at all cost. They are trying to claim that I owe them £550 more than any other energy company I've ever used before for the year. They have plucked a number out of thin air and their customer service is absolutely abysmal
27-05-2021
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Gary Derbridge
Sat on the phone for just shy of 2 hours on hold on their become a new customer line - what a joke if this is how they treat new customers.
27-05-2021
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speedy shawn
I joined Powershop in the hope of saving money but ended up paying more and customer service is so bad that you dread ever calling, from waiting for a long time to talk to someone and then finally when you get through it’s usually not very pleasant. It’s been 3 days now that I want to pay my closing account balance and got tired waiting on the phone on each occasion, my account has been closed so I have no other choice but to call and pay over the phone.
27-05-2020
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anna
Exceptionally poor customer service. Think this company is just too small to be of any use to anyone they are so incompetent. Do not expect to be able to speak to a human, despite there being a contact number seemingly everything is done online. When they email you there is a disturbing air of arrogance in the way they communicate. Very poor have switched my supplier now.
27-05-2020
