R.L. Austen Jewellers
R.L. Austen Jewellers is a renowned jewelry company based in Chichester, England. They specialize in diamond dealing, jewelry appraisals, and repairs. In addition, they also offer wholesale jewelry services and financial services. With a reputation for excellence and quality, R.L. Austen Jewellers is a trusted name in the industry. Their shop is a must-visit for anyone looking for high-quality jewelry and exceptional customer service.
Introduction to R.L. Austen Jewellers
R.L. Austen Jewellers is a family-owned business that has been operating for over 60 years. The company prides itself on providing exceptional quality jewelry and excellent customer service. They are known for being one of the top diamond dealers and jewelry appraisers in the United Kingdom. What makes this company unique is their attention to detail and personalized service for each customer.Services & Products
R.L. Austen Jewellers offers a wide range of services, including jewelry repairs and appraisals. They also have a vast selection of high-quality jewelry available for purchase, including engagement rings, wedding bands, and fine watches. As wholesale jewelers, they offer competitive pricing for their products.Location
R.L. Austen Jewellers is located on East Street in the heart of Chichester, England. The area is known for its historic charm and is home to many boutiques and specialty shops, including other jewelry stores. The closest public transportation options are the Chichester train station, which is 0.5 miles away, and the Chichester bus station, which is 0.3 miles away.Benefits
Customers should choose R.L. Austen Jewellers for their exceptional quality jewelry, personalized service, and competitive pricing. The company has a long-standing reputation for being one of the top diamond dealers and jewelry appraisers in the UK. They offer a wide range of services, including jewelry repairs and appraisals, making them a one-stop-shop for all jewelry needs.Good to know
Customers should be aware that R.L. Austen Jewellers also offers financial services, including financing options for their products.Reviews
Customers have raved about the exceptional quality of jewelry and excellent customer service they have received from R.L. Austen Jewellers. Many have praised their personalized service and attention to detail. Overall, customers have had a positive experience with the company and highly recommend them to others.Amenities
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luxury showroom -
appraisal service
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credit card payment
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delivery service
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insurance coverage
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customization service
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engraving service
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online shopping
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gift wrapping
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after-sales service
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accreditation
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insurance
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valuation
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appraisal
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gemology
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authentication
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certification
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repair
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restoration
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customization
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engraving
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design
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consultation
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on-site repairs
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custom design
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polishing
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resizing
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cleaning
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watch battery replacement
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stone setting
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prong tightening
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chain soldering
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clasp replacement
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display case
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security system
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refund policy
FAQ
What qualifications do your appraisers have?
Our appraisers at R.L. Austen Jewellers are highly qualified and experienced, with certifications from reputable organizations such as the Gemological Institute of America (GIA) and the National Association of Jewelry Appraisers (NAJA).What is the company's return policy for purchased diamonds?
We offer a 30-day return policy for our purchased diamonds, as long as they are in their original condition and packaging. We also provide a lifetime warranty for any manufacturing defects.Does the company offer appraisals and certifications for their diamonds?
Yes, we offer comprehensive appraisals and certifications for all of our diamonds, conducted by our expert appraisers with years of experience in the industry.What is the company's reputation and history in the diamond industry?
R.L. Austen Jewellers has a long-standing reputation for excellence in the diamond industry. We have been in business for over 50 years, and our team of experienced professionals has built a reputation for quality, reliability, and exceptional customer service.What is your pricing structure for repairs?
Our pricing structure for repairs varies depending on the type and extent of the repair needed. We offer competitive rates and transparent pricing, and always provide a detailed estimate before beginning any work.Reviews
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Adrian Wildfire
Just the nicest people. I dropped in a watch for a new battery. As I returned late and they had already cashed up for the night they would take no money for the work. Kind and pleasant and honest. Highly recommended.
29-01-2023
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Fletcher Rutter
After purchasing my first luxury watch, I needed it sizing. Having never been in to this jewellers, I was welcomed by a friendly guy who was more than happy to help, he was very friendly and helpful and made sure that I was happy and comfortable with the fit of my new watch! And he didn’t even charge me! I was in and out within 10 minutes, great service! Definitely recommend and will be coming back in the future.
29-01-2023
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david
Very impressed by the customer service. Originally helped by Debbie Rose and subsequently by Peter Mellor. Both were very helpful and informative. A pleasure to find a sales team of such a high calibre. Nothing was too much trouble for Peter who obviously has a passion for watches and was therefore able and happy to pass on his extensive knowledge.
29-01-2023
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Daniel Barrass
Friendly and knowledgeable staff. Have bought 3 higher end watches from these guys now based on their service and warmth.
29-12-2022
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Steve Cotterill
What a superb company R.L. Austen's is to deal with. They were highly recommended to us by Portsmouth Porsche and they have exceeded all our expectations. Joshua (the manager) was a joy to deal with and managed to provide my special milestone birthday watch in great time. My emails were always quickly and politely answered which made the whole process easy. I was also very impressed with the handover service by Debbie in the lounge area upstairs. She was calm, professional and very helpful and it made the day special. I love my new watch, thank you. We look forward to seeing you all again very soon. Kind regards, Steve & Dianne
29-11-2022
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The Old Piggery Farm Shop
My Rolex bracelet was a bit faulty. Popped into in today to see if they could fix it. Charming guy was so helpful and did. Thank you for doing your best, appreciated.
29-11-2022
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Christian Rivers-Martin
Upon receipt of some inheritance, I dared to show an interest in supporting an independent jewellers, evidently this was a mistake. Peter basically shooed out of the door like an intruding fly. What was my crime? Politely asking about their collection of Tudor watches. Before I’d even uttered so much as a hello I was abruptly interrupted and informed that I couldn’t buy any of their Rolex (no s**t, Sherlock) and told that I could view anything I wanted to through the window. After enquiring if they had any more on display upstairs (as I noticed there was a sign) he once again rudely said to me “no that’s for customers”. Now I can’t tell if he is incompetent or just malicious, but understandably I will not be returning to this confusing and insulting establishment. Save yourself the headache: the team at Ernest Jones are fantastic, helpful and extremely friendly, they guided me into making a great purchase. The same cannot be said for Peter the “Watch Manager” or whatever he claims to be.
29-08-2022
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Michelle Chatfield
Brilliant service.
29-08-2022
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David Minton
I'm not surprised they are no longer a AD for rolex waste of time .
29-08-2022
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Thibaut CHARPENTIER
(Translated by Google) The feeling of disturbing (Original) L'impression de déranger
29-07-2022
