RSM Domestic Appliances (Knaphill, Woking)
RSM Domestic Appliances is a company based in Knaphill, Woking, England. They specialize in providing electrical appliance wholesaling services, small appliance repair services, washer and dryer repair services, and household electronics. With their expertise in electronics, they offer top-notch household services to their clients.
Introduction to RSM Domestic Appliances (Knaphill, Woking)
RSM Domestic Appliances is a company that specializes in providing electrical appliances and small appliance repair services to customers in Knaphill, Woking. The company has been serving the community for several years and has earned a reputation for providing high-quality services. What makes this company unique is its commitment to customer satisfaction and its ability to offer a wide range of products and services at competitive prices.Services & Products
RSM Domestic Appliances offers a wide range of services to its customers, including small appliance repair services, washer & dryer repair services, and household services. The company also offers a variety of electronics, including refrigerators, washing machines, dryers, and more. Customers can expect to find high-quality products from top brands at affordable prices.Location
RSM Domestic Appliances is located in Albion Parade, Knaphill, Woking, in the heart of the community. The area is home to a variety of businesses, including shops, restaurants, and cafes. Customers can expect to experience a friendly and welcoming atmosphere when they visit the store. The closest public transportation options are Knaphill Bus Station (0.1 miles), Brookwood Train Station (1.8 miles), and Woking Train Station (3.6 miles).Benefits
Customers should choose RSM Domestic Appliances because of the company's commitment to customer satisfaction. The company's team of experts is dedicated to providing high-quality services and products that meet the needs of its customers. The company also offers competitive prices and a wide range of products, making it a one-stop-shop for all of your electronics and household needs.Good to Know
Customers should be aware that RSM Domestic Appliances provides a warranty on its products and services. This means that if you experience any issues with your appliance or electronics, the company will work to resolve the issue and ensure that you are satisfied with the outcome.Reviews
Customers have praised RSM Domestic Appliances for its knowledgeable and friendly staff, as well as its high-quality products and services. Many customers have also noted the company's competitive prices and its willingness to go above and beyond to ensure customer satisfaction.FAQ
What brands of electrical appliances do you carry?
We carry a variety of brands of electrical appliances, including but not limited to Samsung, LG, Bosch, and Whirlpool. Our selection is constantly updated to provide the latest models and features to our customers.What is the average lead time for delivery of products?
Our lead time for delivery of products may vary depending on factors such as availability and location. However, we strive to deliver products as soon as possible and typically provide an estimated delivery date at the time of purchase.Do you offer any warranties or guarantees on your repair services?
Yes, we offer warranties and guarantees on our repair services to ensure customer satisfaction. Our warranties vary depending on the service provided and can be discussed with our technicians at the time of repair.What are your rates for small appliance repair services?
Our rates for small appliance repair services may vary depending on the type of appliance and the extent of the repair needed. However, we provide upfront pricing and will discuss all costs with our customers before beginning any repairs.Do you offer any specials or discounts for multiple repairs or repeat customers?
Yes, we offer specials and discounts for multiple repairs and repeat customers as a way to show our appreciation for their loyalty. These discounts and specials may vary and can be discussed with our technicians at the time of service.Reviews
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DEBORAH Edwards
29-04-2023
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Ayesha Karimi
Deceitful, scamming behaviour A similar incident happened a few years ago with RSM Domestic Appliances Knaphill, but because I had just given birth I thought it was me having baby brain that I wasn’t remembering things, rather than the shop being deceitful. I took a hoover to get serviced at the store with my toddler and was told by a lady working there it would be £25 for the service. I remembered from last time that at collection, they claimed I needed to pay an extra £15 or so because of VAT (which I did), so I asked them if there would be any other cost / servicing charges / VAT etc, to which the lady said no. I explained that I had a another hoover at home so would only decide on servicing this one depending on the full price. She again said there would be no further costs. Another gentleman at the desk said there can be, but they will ring and confirm with me if any other parts are needed before they go ahead with ordering. I said I was really not interested in parts or further work on the hoover. They rang me a few days later when I was at work so I couldn’t answer. A couple of days later, I rang them for an update. The lady answered and said there was an extra £17 to pay. I was obviously taken aback by this and said I was told there would be no other costs. She said “£25 was a deposit if you remember what I said. . . I didn’t say there wouldn’t be any other costs”. This was just not true. I explained I had a another hoover at home and was really not bothered about this one and that I would have happily given this one away had they told me the full costs. The lady asked “Shall we put all the dust and dirt and everything back in it then?” After some back and forth she asked, “How are you going to prove that’s what I said? I’ve worked here 15 years.” I explained that the call was being recorded (all calls on my phone are recorded) and I had the receipt.” She panicked and immediately shut the phone on me. I then went to the shop and showed on their copy of the receipt where it said “Call customer with price before go ahead”. I asked why they went ahead without my confirmation, to which she said that they had left a voicemail – they hadn’t, and even if they think they left a voicemail, they are not allowed to go ahead without actually speaking to me for my approval. The lady was constantly shaking her head and then asked “So you’re going to throw a Dyson away just for the sake of a few pounds?” I explained it was nothing to do with the money, but the fact that they had deceived their customer (and now I’m sure they did the same thing last time). I asked her name; she declined giving me her name, lost her temper and said “Oh just take the flipping thing” and went off to the back of the store. Though I did not want to, I took a photo of her to let the manager know who it was who dealt with me. I wrote a public review and within minutes got a call from the owner apologising, but this was insincere and just felt that he wanted me to get my review off the internet. I think people should be aware of this scam that they did twice and the way the lady dealt with it and the insincere response of the owner.
29-03-2023
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Harry Collins
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
29-03-2023
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phil collins
Positive: Professionalism, Quality, Value
29-03-2023
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Harrison Blair
My interaction with RSM started as I had a faulty espresso coffee machine that needed repairing. I initially spoke to them on the phone, they advised they could look at the item within two days and that they would charge £40. I took it in there the following day and it was agreed it would be looked at by Monday, this was important to me as I was going away. On Monday I called them to get an update and was advised that the engineer was "on the van" and therefore unable to complete the work in the initial timeframe offered. I then called the following day and they said they would try and have it looked at by then. By close of play Tuesday, the engineer called to say it needed a part that was circa £200 but he wasn't able to source it. He said he'd call me back ASAP once he'd been able to source the part. I never heard back from him, so on Saturday I called to say that I would be collecting my item. Not only have I had to chase them repeatedly, in the end RSM weren't able to complete the work and failed to update me as agreed. What's worse is the whole ordeal costed me £40 as my charge was 'non-refundable'. I very rarely am that dissatisfied to leave a review, but I do not want anyone else to experience the poor service / dubious charges that I encountered. Being an honest and transparent person, I said to the lady upon collection that I was disappointed with the service, to which she didn't respond. I told her I would be writing a review to reflect the service afforded to me, she replied with "I don't work at this branch". The final interaciton was an insight into the whole experience. Poor.
29-03-2023
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Carl Graham
Positive: Professionalism, Quality Service: Dryer repair
28-02-2023
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Alaine Isaacs
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Stove & cooktop repair
28-02-2023
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Angela Gregory
Had to get a washing machine and wasn't sure which one would be best for me and my family. The guy were amazing they were so friendly and helpful really happy with my new washing machine. Great service,and great staff definitely be back.
28-02-2023
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Monsoir Bean
28-02-2023
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Helen Tanner
Very impressed with the service in this store, friendly team of staff. Always have the thing I'm looking for. Will definitely be going back.
28-02-2023
