Trunk Logistics - Removals & Storage

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Reviews

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  LUIS GARCIA REDONDO

  Good removal company. Would recommend them 100%

  29-05-2023
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  Jamey Lynn

  Trunk Logistics helped me move to a 4 bed home this February. I booked with them in November, the house move kept being delayed but they stayed flexible with me and my moving dates. They delivered boxes and packaging a couple of times when I asked. On moving day the men were absolutely brilliant! Everything was put in the exact rooms I labelled and they set up my appliances. Making unpacking so easy. No items were damaged and I had a lot of fragile crystals, collectables and mirrors. I used to be in the military so am used to moving, and this house move was the least stressful house move I’ve ever done. All of the men were super friendly and accommodating. I would highly recommend them and will definitely use them again if I move in the future.

  29-04-2023
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  Mária Kákay

  29-04-2023
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  laura shipp

  Excellent service on our recent move. Very professional company and staff - members, Richard, Lewis and Jo. Dylan and Dan worked extremely hard. Very happy with the move clean, like a military manoeuvre. First class. Thank you.

  29-04-2023
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  Calum Slowther

  Positive: Professionalism

  29-04-2023
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  Carol-Anne Smith

  Positive: Professionalism, Quality

  29-04-2023
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  Robert Bannister

  Positive: Professionalism, Quality

  29-03-2023
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  Rob Summers

  Initially the team at Trunk Logistics were very helpful and patient as our move date took a long time to be confirmed. When it came to packing the team that came were quick, friendly, and reasonably efficient. We had paid for a valuables pack and although they initially missed a few bits were happy to have these pointed out and were packed up and ready to go ahead of schedule. When our belongings came off the lorry it was evident that not all our furniture had been wrapped, things like sofas and mattresses were not all in bags as originally promised and other furniture had not been covered resulting in some minor scuffs and damage. The kitchen island had had so much weight put on it, it had become twisted, and the joints had failed making it almost useless (this was repaired later). As we started to unpack it became evident that quite a lot of fragile items had been damaged in the move. I suppose that having to unload and reload the boxes in and out of storage had inevitably resulted in some breakages. We listed and photographed them all and reported them to the customer service team and for the straightforward things they paid out a refund very quickly. For the items that could be repaired they agreed to send someone to carry out the work. This took too long to arrange, and the customer service team did need quite a lot of chasing, but about four or five weeks after moving two men did come and carry out the repairs to our damaged and badly reassembled furniture. Up to this point I had mixed feelings about the service, however the reason they are getting a one-star review is this. Prior to the move, during the quote process, we highlighted a specific piece of original ceramic art, a one-off sculpture that was a gift to my wife which was VERY delicate. It was expensive and is unique. We made it clear that it needed to be treated with extra care. When I unpacked it one of the ears had been broken off and it was chipped in a couple of places. To pack it, it was wrapped in some paper and put in a box with two sofa cushions on top and sellotaped up. The lack of care at the point of packing is where I suspect it became damaged. After some back and forth with the customer service team they confirmed via email it would be sent back to the original artist for repair (this later turned out to be untrue). When the repair men took it away, we had a conversation about it going to another repairer for assessment. They tried to assure me that it would be repaired, and we would never know – I told them that I did not want it repaired by anyone other than the artist as previously agreed via email. There is some dispute over the actual conversation as my account and that of the repair men does not align. This has resulted in the customer service team basically calling me a liar. Without our authorisation Trunk Logistics went ahead and had the piece repaired by the third-party contrary to their previous email. It was not returned to the artist as promised, as it turned out that the artist had said she would not be able to repair it, and they refused to pay the value of the item that they damaged through their negligence. Whilst the quality of the repair is good, the service, communication and disregard for our wishes was appalling. Following on from this experience I have written to two different ombudsmen services, details of whom were given to me by the Managing Director of Trunk Logistics. Both have declined to deal with my complaint as Trunk Logistics are not affiliated to either, which demonstrates how trustworthy they are as a company. In short, Trunk Logistics might seem like good value when shopping around for a removal firm. However, if you value your possessions and do not want the hassle of trying to fight a losing battle when they damage them DO NOT even think about using them!

  29-03-2023
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  B. S.

  Very poor quality customer service.They take 10 days average to answer any email and after 4 months they still haven't repaired the damage inflicted to the property during the moving. I have asked several times about the complaints procedure and they avoid sharing this information.Not professional.

  29-03-2023
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  Jason Darvil

  Positive: Quality

  29-03-2023