Waltons Jewellers & Goldsmiths
Waltons Jewellers & Goldsmiths is a reputable company based in Reading, England. They specialize in various services such as diamond dealing, jewelry engraving, financial services, and manufacturing & fabrication. With their expertise in the industry, they provide high-quality products and services to their clients.
Introduction to Waltons Jewellers & Goldsmiths
Waltons Jewellers & Goldsmiths is a family-owned business that has been operating for over 50 years. The company's purpose is to provide high-quality jewelry and exceptional service to customers. What makes this company unique is their expertise in diamond dealing, jewelry engraving, financial services, manufacturing, and fabrication.Services & Products
Waltons Jewellers & Goldsmiths offers a wide range of services and products including bespoke jewelry design, watch repairs, diamond buying and selling, engraving, and financial services such as pawnbroking and gold buying. Customers can also purchase a variety of jewelry pieces including engagement rings, wedding bands, necklaces, bracelets, and earrings.Location
The Waltons Jewellers & Goldsmiths store is located in the heart of Reading, England on 2 Prospect Street. The area is known for its vibrant shopping district with a range of businesses from independent boutiques to high-end department stores. Customers can expect to experience a bustling atmosphere with plenty of cafes, restaurants, and bars in the area. The closest public transportation options are Reading Station (0.8 miles), Reading West Station (0.5 miles), and Reading Buses Station (0.1 miles).Benefits
Customers should choose Waltons Jewellers & Goldsmiths because of their exceptional customer service and expertise in the jewelry industry. The company is known for its competitive prices and high-quality products. With their diamond dealing and jewelry manufacturing services, customers can trust that they are receiving the best value for their money.Good to Know
Customers should be aware that Waltons Jewellers & Goldsmiths is closed on Sundays and Bank Holidays. However, they have an online store that is available 24/7 for customers to browse and purchase items.Reviews
Customers have praised Waltons Jewellers & Goldsmiths for their knowledgeable and friendly staff, high-quality products, and competitive pricing. Many customers have also mentioned the exceptional service they received during the bespoke jewelry design process. Overall, customers have had a great experience with the company and would highly recommend them to others.FAQ
What is the company's return policy for purchased diamonds?
Our return policy for purchased diamonds is within 30 days of purchase. The diamond must be in its original condition and accompanied by the original receipt. We offer a full refund or exchange for another diamond of equal or greater value.Does the company offer appraisals and certifications for their diamonds?
Yes, we offer appraisals and certifications for all of our diamonds. Our certified gemologists provide detailed assessments of each diamond's quality and characteristics, including its cut, color, clarity, and carat weight.What is the company's reputation and history in the diamond industry?
Waltons Jewellers & Goldsmiths has a long-standing reputation as a trusted and respected diamond dealer. We have been in the diamond industry for over 50 years and have a strong commitment to quality, integrity, and customer satisfaction.Does the company offer financing options for diamond purchases?
Yes, we offer financing options for diamond purchases. We work with several financial services providers to offer flexible payment plans that fit our customers' budgets and needs. Our financing options include zero-percent interest plans for qualified buyers.What is your pricing structure for engraving services?
Our pricing structure for engraving services varies depending on the type of item being engraved, the complexity of the design, and other factors. We offer competitive pricing for all of our engraving services and provide detailed quotes before beginning any work. Please contact us for more information.Reviews
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Jezza
09-05-2023
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Ells Marie
I took a necklace back to be cleaned and fixed and it has came back like brand new! Lots of great advice also.
30-11-2022
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Carol Miller
30-08-2022
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steven peacock
Good prices and all nice..
30-08-2022
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Alex Mackenzie
Positive: Professionalism, Quality, Responsiveness, Value
30-05-2022
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smithy952
Took 2 items into their shop to be serviced and cleaned some time last year...returned to the shop on the collection date to be told the items were not authentic I have since taken the items to 3 other jewellers and all three have confirmed the items are in fact authentic How strange
30-05-2022
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Krystyna Ward
I have experienced rudeness in the past from one assignment but I put it behind me.This time it started when I took in a pearl necklace to be restrung.I picked it up and it looked fine, even commenting that the clasp looked sparkly.When I got home I found they were not cleaned to my liking.I phoned to check that a clean was included in the service,and was told yes ,I was told that they would need to see the pearls before anything could be done.I thanked her and said I would return which I did shortly afterwards. After showing her my necklace she took them to the back of the shop when I heard the jeweller say "if it's the necklace I'm thinking of" (I knew then that he was upset). To my mind he had an intimidating manner, very much like a bully.He was on the defense straight away, no greeting. The necklace was Very dirty and had to be soaked and scrubbed, and the string fell apart, when I pointed out that they were to be restrung anyway,he came back at me with each pearl had to be re-drilled and did I know how long a job like that takes? It's a free service,if anymore time was spent on them an extra charge would have been made.I did say that if someone had explained I would have understood,then I was given a lecture then about pearls should be restrung every three years.I did point out I brought them at an auction.I don't like confrontation and in my feeble state I said that I could use a brush and clean them myself,he said yes and went back to his workshop,no goodbye and thank you for your business.I was left in the shop with his young assistant who didn't say a word.I turned round and left the shop with my tail between my legs feeling humiliated.How dare I take my necklace back. Before lockdown I came in the shop for advice on how to clean my pearls & was told the best way was to have them restrung and the pearls would be cleaned as well.Nobody told me if the pearls were too dirty and took too long the job would be abandoned.I wasn't given the opportunity to pay the extra cost. Customer service is the act of providing support to both prospective and existing customers I would advise customers to check any work done closely.May 2021
30-05-2022
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Paulas Janes
Positive: Professionalism, Quality, Responsiveness
30-05-2022
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James Turner
They did a fantastic job on the ring repair and resizing, all for a reasonable price and quick turnaround. Friendly and professional service. I would recommend.
30-05-2021
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CA W
Positive: Professionalism
30-05-2021
